Orders
See every order, then fulfill, cancel or refund it.
Orders lists every order in your store, newest first. Filter by stage with the tabs (New, In progress, Fulfilled and Cancelled), or search by order number.
What each status means
Stage
| Stage | What it means |
|---|---|
| New | The customer placed the order. It may still be waiting for payment |
| In progress | Payment is confirmed and it's ready for you to fulfill |
| Fulfilled | You've sent it |
| Cancelled | The order was cancelled, or a payment failed |
Payment
| Payment | What it means |
|---|---|
| Unpaid | No payment yet. Multibanco and MB WAY can take a while |
| Authorized | The money is held and not yet taken |
| Paid | The payment went through |
| Partially refunded | Part of it was refunded |
| Refunded | All of it was refunded |
| Failed | The payment didn't go through |
| Free | There was nothing to pay |
Fulfillment
| Fulfillment | What it means |
|---|---|
| Unfulfilled | Nothing sent yet |
| In progress | On its way to being sent |
| Fulfilled | Sent |
| Not required | Nothing to send |
Order detail
Open an order to see its items and timeline, and the customer, payment and shipping details. The timeline records each change, with its time and any note.
What you can do
| Action | When | What happens |
|---|---|---|
| Fulfill order | The order is paid and not cancelled | Marks it as sent. You can add a tracking number, a tracking URL and a note |
| Cancel order | The order isn't paid, or it's partly refunded, and it isn't fulfilled or cancelled | Cancels it, with an optional note. It moves no money |
| Refund order | The payment can be refunded through your provider | Sends the money back, cancels the order and emails the customer |
| Record refund | Your provider can't send this refund from Prood | Refund in your payment account first, then record it here. No money moves |
Refunds
Refund order works for Stripe payments, and for Easypay's MB WAY and card payments.
For Easypay's Multibanco payments and everything through Ifthenpay, refund in your payment account, then use Record refund.
Already refunded something in your payment account? You can record it on the order, and no money moves. Refunds made in Stripe, or in Easypay with your address set as the Generic URL, reach your store by webhook, so the order updates by itself. The customer is emailed once.
Limits
Free includes 100 orders a month. Order 101 is refused until the next month. See Plans and limits.